Questions about your account, a generation, credits, billing, or using Seedance2 for your team? Email our support team with the relevant details and we will help you find the next step.
Common questions
Review the most common account, generation, and payment questions before contacting support.
Open Billing in your account settings to review your current plan and the subscription controls available for your payment provider. If the option you need is unavailable, email support from the address connected to your account.
Read the Refund Policy first, then email support with your account email, order details, and the reason for your request. Eligibility depends on the policy and the status of the purchased service.
Send the task ID, model name, approximate time, error message, and a short explanation of what happened. Attach a screenshot or prompt when it provides useful context, after removing sensitive information.
Contact support promptly with the account email, payment date, amount, and the non-sensitive transaction reference shown by your payment provider. Never send a full payment card number.
Tell us what happened and include the useful details above. We usually reply by the next business day, although complex account or payment reviews may take longer.
