Refund Policy

1. Scope

This Refund Policy applies to subscriptions and one-time credit packs purchased for the Seedance 2.0 Service at https://seedance2ai.im. It should be read together with our Terms of Service and does not limit any non-waivable rights you may have under applicable consumer law.

Because AI generation begins on demand and consumes third-party computing resources, completed generation usage is generally non-refundable. The rules below explain when we may approve an exception.

2. Seven-Day Request Window

You must submit a refund request within seven calendar days after the original purchase. A request made after this period is normally ineligible unless required by law or the charge resulted from a verified duplicate transaction or billing error.

3. Eligibility Requirements

A first-time subscription payment or one-time credit pack may be eligible for a full or partial refund when all of the following are true:

• The request is submitted within seven calendar days of purchase.
• Fewer than 10 successful AI generation tasks have been completed using credits from the purchase.
• At least 80% of the credits included in the purchase remain unused.
• The account has not violated our Terms of Service or engaged in fraud, refund abuse, or chargeback abuse.
• The purchase was not made with free, bonus, promotional, trial, or otherwise non-refundable credits.

Meeting these conditions does not guarantee a refund where the payment provider, applicable law, or other circumstances require additional review. We may offer a partial refund based on credits consumed, benefits used, processing costs, and the circumstances of the request.

4. Failed Generations and Service Errors

When our system records an AI generation task as failed, credits charged for that failed task are normally restored automatically. Failed tasks whose credits were restored do not count toward the successful-task limit above.

Please contact support if credits are not restored after a confirmed failure. We will review task and credit records and may restore the affected credits or provide another appropriate remedy.

AI-generated content can vary between attempts. A task that completes successfully but contains artifacts, creative differences, prompt interpretation issues, or results that do not meet subjective expectations is not automatically eligible for a cash refund. We may restore credits in exceptional cases involving a verified material technical defect.

5. Non-Refundable Items and Situations

Except where applicable law requires otherwise, refunds are not available for:

• Requests submitted more than seven calendar days after purchase.
• Purchases for which 20% or more of the included credits have been consumed.
• Accounts with 10 or more successful generation tasks using the purchased credits.
• Used, expired, transferred, promotional, bonus, free, or trial credits.
• A change of mind after substantial use of the Service.
• Dissatisfaction based only on the creative or subjective quality of a successfully completed AI result.
• Accounts suspended or terminated for prohibited activity or violation of our Terms.
• Fraudulent transactions, manipulated usage records, refund abuse, or chargeback abuse.
• Subscription renewal charges, except for verified billing errors, duplicate charges, circumstances expressly approved by us, or cases where applicable law requires a refund.

6. Subscriptions and Cancellation

Subscriptions renew automatically at the interval shown at checkout until canceled. You may cancel using the available billing controls or by contacting support before the next renewal date. Cancellation stops future renewal charges but does not itself refund the current billing period.

After cancellation, paid access and unused subscription credits generally remain available until the earlier of the end of the current paid period or their stated expiration date. If a refund is approved, associated subscription benefits and unused credits may be removed immediately.

Failure to use a subscription, forgetting to cancel, or low usage does not by itself make a renewal refundable. We will still honor any cancellation or refund rights that cannot be excluded under applicable law.

7. How to Request a Refund

Email support@seedance2ai.im from the address associated with your account and include:

• Your account email address.
• The order number, transaction identifier, or payment receipt.
• The purchase date and purchased plan or credit pack.
• The reason for the request and details of any relevant technical issue.

We may request additional information reasonably necessary to verify your identity, payment, account usage, or generation history. Delays in providing requested information may delay or prevent review.

8. Review and Payment Timing

We normally review complete requests within three business days. Complex, suspected-fraud, provider-dependent, or legally sensitive requests may take longer.

Approved refunds are sent to the original payment method where possible. Although we may initiate a refund promptly, banks and payment providers commonly require an additional 5–10 business days to display it. Processing time is outside our control. Fees, exchange-rate differences, or network charges imposed by third parties may not be recoverable unless required by law.

9. Effect of a Refund

When a refund is approved, we may revoke credits, subscription access, plan benefits, and generated assets associated with the refunded purchase. We may deduct already-consumed credits or approve a proportional refund where appropriate. Download any Outputs you are entitled to retain before requesting a refund.

10. Chargebacks

Please contact us first so we can investigate and resolve billing issues. Filing an unjustified or fraudulent chargeback may lead to account restriction while the dispute is investigated. Nothing in this section prevents you from exercising legitimate rights through your bank, payment provider, or applicable law.

11. Changes to This Policy

We may update this Policy to reflect changes in plans, providers, law, or the Service. The version in effect when you purchase generally governs that purchase unless a later version is more favorable to you or applicable law requires otherwise.

12. Contact

Website: https://seedance2ai.im

Email: support@seedance2ai.im